Those Ancient Greek giants with fifty heads and a hundred hands apiece
must have been whizzo multi-taskers. Computers are. You, if human,are not.
Almost certainly, however, you are expected to be, have claimed to be,
or aspire to be, an ace multi-tasker. You may even believe, mistakenly, that
you are one.
What? I hear you protest. I can simultaneously do my CPD by podcast, review reports, field phone
calls, burn CDs illegally, watch Dave, send and read text, juggle jelly, feed
the tapir and learn my children’s names!
Oh dear! Multi-tasking as a time
optimisation tool - it’s a big, big 21st century delusion.
When you jam all that stuff into your poor overloaded brain, are you
being effective
– or merely efficient?
Let’s be clear. Efficiency is getting things done. Effectiveness
is getting things done to worthwhile effect. Don’t be fooled by self-styled
‘busy’ people whirling round like demented windmills: they’re fooling
themselves.
In fact, according to time leverage expert, Tim
Ferriss, as a multi-tasker, you’re simply
‘doing more to feel productive, while actually accomplishing less’.
The University of California moreover, finds that workers take on
average 25 minutes to resume their original task after email or telephone
interruptions. And the BBC reports University of London research showing
that phone and email traffic hits a worker’s IQ harder than smoking dope.
Can it get any worse?
Oh yes. Researcher David Meyer (University of Michigan) links
multitasking to the release of stress hormones and adrenaline and so to loss of
short-term memory and potential long-term illness. That’s worse! It means
humans are just not wired for multitasking. (Don’t panic, however: being able to count your feet while breathing
doesn’t mean you’re a freak of nature until you count more than two.)
Multitasking is now ‘old century’. Although widely viewed as the norm in
workplaces, it has been shown to reduce productivity as well as IQ. It seems
efficient in the short-term but is seldom so in the longer term, with its
adverse effects on how people learn and retain information. We’re experiencing,
increasingly and globally, and largely because of crowding technologies, a
phenomenon termed ‘continuous partial attention’. CPA was one of Harvard Business Review’s
‘Breakthrough Ideas’ for 2007. A concept
identified by Linda Stone, the consequences of which are superficial understanding
which spawns boredom and impatience.
Take your average business meeting: vibrating mobiles, buzzing
blackberrys, pinging laptops. Whoever
decreed the pre-eminence of devices over flesh and blood?
Enter New Kid on the Block – the single-tasker. Yes, the 21st century way is single-focus, in
which effectiveness is valued above busy-ness and time is used more profitably
by stressing attentiveness and mindfulness.
It’s not really new, though:
A little learning
is a dangerous thing;
Drink deep, or taste not the Pierian spring:
There shallow draughts intoxicate the brain,
And drinking largely sobers us again.
Alexander Pope
1688-1744
But we shrug and say ‘it’s the job’. Really? Are these the same clients who
tell me they’re dying of trivia overload? Shouldn’t the job be effective action
to meet core goals in business and life?
But the obnoxious technological imperative can be
beaten. Here’s how:
· Go – proactively - with the flow. Technology won’t disappear. Agrarian
society changed with the industrial revolution: our post-industrial lives must
change likewise. Re-engineer your job;
evolve into the 21st century.
· Discover what psychologists call flow – that glorious mastery of a single activity.
Where the consummate control exercised by a musician or dancer makes time stop.
Indeed balancing a set of accounts used to do it for me.
· So you can’t match Pavlova in Swan Lake. But does a colleague display intelligent single
focus? Or a friend? Emulate them - and don’t assume you can’t learn from
youngsters. It’s all about modelling behaviour – right at the heart of Neuro
Linguistic Programming – a rich treasure trove of techniques to support the
evolution of the 21st century workplace.
· Learn about mindfulness. Mindfulness teaches that awareness is more than
being simply awake (‘I’m sorry – I was miles away!’). It is a constant focus on
awareness, more ‘mind over mind’ than ‘mind over matter’. My interest was sparked when I heard about a
recent presentation to a bunch of Accountancy Big 4 Managing Partners. Watch this space – this will be big this
century.
· Understand your preferred learning style. And then leverage it –
on the job or in the classroom. Most of us never learnt about learning styles
or techniques at school or university. Here’s your chance to bring your
skills into the 21st century.
· My own solution is Blended Living™: reconciling conflicting issues
productively - not multi-tasking but transforming problems into opportunities.
Killing two birds with one stone. You don’t for instance take your
children into work on Saturdays if you’re writing a report – but you might if
you’re counting paperclips.
So improve
your game by nurturing intelligent, focused attention rather than task
switching. These solutions help postpone the dark day IT governs us
completely – while relieving stress!
If you need any further persuasion, here’s a contribution from Lord
Chesterfield. Writing in the 1740s, he
cited ‘singular focus’ not only as an effective method of structuring your time
but also as a mark of intelligence.
‘This steady and undissipated attention to one object, is a sure a mark
of superior genius; as hurry, bustle, and agitation, are the never-failing
symptoms of a weak and frivolous mind’
And to cap it all
Way
back at the dawn of the techno-age, Umberto Eco noticed the error of assuming
your mobile was empowering. He pointed out that, with a mobile, you were in
fact on call 24/7!
Carol McLachlan, FCA is a
chartered accountant, executive coach and NLP practitioner. This article was inspired by Christine
Rosen’s work ‘The
Myth of Multitasking’.
Email me at info@worksmartplayhard.co.uk to sign up for your free monthly personal development newsletter
Recent Comments